To order
Orders are made only via the website, we do not take orders by email or telephone.

Confirmation email
After the validation of your basket, you will receive an email confirming your order.
If you do not receive this confirmation email, remember to check your spam folder. If this email is not in your spam box either, contact us via the contact form below.

Modify/Cancel an order
In order to reduce the delivery time as much as possible, we start manufacturing your product as soon as your payment is validated. This is why it is not possible to modify or cancel your order after confirmation of payment.
You will need to return the product in its original condition to request a refund or exchange.
In the event of an exchange, only for metropolitan France and European Union countries, Symbiozys will cover the shipping costs.

Change delivery address
Once an order has been validated, it is no longer possible to change the delivery address.
If the order has not yet been validated, go to your "My account" space in the "Personal data" section then click on "Modify or create".

Delivery method
Delivery at home :
> Colissimo
> Chronopost 18
Relay delivery :
> Mondial relais

Parcel tracking
As soon as we ship your package, you will receive an email containing the tracking link. You will be able to follow the progress of the delivery on the carrier's website.

Destination
We deliver all over the world, from France.

Time limit
Delivery within 8 working days (excluding weekends and public holidays) in metropolitan France.
Shipping times outside mainland France:
> In the European Union, the deadline is 8 to 14 working days (excluding weekends and public holidays).
> In the rest of the world, the delay is 9 to 18 working days (excluding weekends and public holidays).
Note: We cannot be held responsible for delivery delays caused by the carrier.
We may be late during the summer or holiday season.
List of European Union countries:
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia , Slovenia, Sweden (list subject to change).

Free delivery from 110€ of purchase in metropolitan France.

If the order is less than the amount to have free delivery, then the shipping costs are the responsibility of the customer. They will be indicated in the basket when the order is created.

Parcels sent outside the European Union may be subject to taxes due to the importation of products, customs duties, value added tax, etc. These costs are calculated according to the country of destination according to the value and type of product. The customer agrees to pay all taxes due under the laws of the country of receipt of the order.

List of European Union countries:
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia , Slovenia, Sweden (list subject to change).

Time limit
You have 14 days to return your item to us. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
Note: Exceptionally for the holiday season, the return period for purchases made between November 10 and December 24 will be extended until January 8.

Product Condition
To be eligible for a return, your item must be unused, in the condition you received it, and in its original packaging. Clothing must not have been worn, washed, damaged or soiled to be returned for a refund or exchange.

Proof of purchase
To complete your return, you must include the receipt in the package.

Exception
Gift cards cannot be returned.

1. Make sure the return conditions are met.

2. Contact us using the contact form below.
Please indicate in the subject of the email:
"EXCHANGE" or "REFUND"
In the email, please specify:
- Your first and last name
- The order number
- The item(s) to be returned
- For an exchange, specify the desired product, color and size.
- Your email to receive delivery tracking.
- Your phone number for the carrier for the delivery of the package if necessary.

3. Prepare your package
- Use the original packaging to return the item(s) to us.
- Insert the item(s) to be returned to us.
- Attach the delivery slip you received with the order.
Tip: Sending the package with tracking and keeping the proof of posting allows you to be protected in the event of loss or damage to the returned package.

4. Shipping Address
We will provide you with the shipping address in our response to your return request email.

5. After receipt of your package and validation of the condition of the product(s), we will exchange or refund according to your choice:
- The refund of the amount due will be made within 3 to 7 days directly via the payment method used when placing your order.
- The exchange will be delivered within the deadlines already detailed in the delivery section.

Free exchange only for metropolitan France and European Union countries.
Symbiozys will pay for the shipping cost.

For refund on delivery returns, delivery and return costs remain the responsibility of the customer.

Find out more about our points of sale here.

Size
On each product page, you will find all the necessary information in the "Description and size" tab.

Care
Maximum washing temperature: 30°C.
Wash with like colors.
Wash inside out.
Do not use stain remover or bleach.
Do not use a dryer.
Max ironing temperature: 110°C
Do not iron on the visual, iron on the reverse.
For an optimal lifespan, remember not to wash your clothes too often. The garment will last longer and you will reduce your consumption of detergent, water and electricity. The planet and your wallet will thank you.